Shipping & Returns Policy

At Dermabiota, we want you to be completely satisfied with your purchase. Please review our shipping and returns policy below:

Shipping Information

• We offer a flat-rate shipping fee of £2.99 across the UK.
• Enjoy free shipping on orders over £40.
• Each order is carefully quality-checked, and the seal is inspected before dispatch to ensure your product arrives in perfect condition.

Returns Policy

Unopened Products

• You can return any unopened and unused products within 30 days of receiving your order for a full refund.
• Shipping costs are non-refundable.

Opened Products

• For health and safety reasons, we do not accept returns on opened or used products unless the item is faulty or damaged.

Faulty or Damaged Items

• If your product arrives damaged or defective, please contact us within 14 days of delivery to arrange a replacement or refund.
• To report a damaged item, email us at [email protected] with your order number and a photo of the issue.

Return Shipping

• If returning an unopened item, you will be responsible for return shipping costs.
• Shipping costs are non-refundable.

Product Integrity & Quality Checks

To ensure the integrity of our products, we personally check each item before dispatch to ensure the seal is intact. If you receive an order with any issues, please contact us at [email protected].