Privacy Policy

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Payment Details: When you make a purchase, payment information is processed securely via our payment partners (e.g., Stripe, PayPal).
• Website Usage Data: IP address, browser type, time spent on pages, and other analytics data.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate updates about your order or promotional offers (if opted-in)
• Improve our website and services
• Ensure compliance with legal obligations

3. How We Store and Protect Your Data

We implement industry-standard security measures to protect your personal data. Your information is stored on secure servers, and payment details are encrypted using SSL technology.

4. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with:

• Trusted third-party service providers: For payment processing, order fulfilment, and website analytics
• Legal authorities: If required by law

5. Your Rights

You have the right to:

• Access, amend, or delete your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise these rights, please contact us at [email protected]

6. Cookies

We use cookies to improve your browsing experience. For detailed information, please refer to our Cookie Policy below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes.

 

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Cookie Policy

At Dermabiota, we use cookies to enhance your experience on our website (www.dermabiota.com). This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookie

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites function effectively, improve user experience, and provide insights for website performance and analytics.

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2. How We Use Cookies

We use cookies to:

• Ensure the website functions properly
• Improve website performance and user experience
• Analyse website traffic and visitor behaviour
• Provide personalised content and offers
• Enable secure payment processing

3. Types of Cookies We Use

Essential Cookies:

• These cookies are necessary for the website to function. They enable basic features such as adding products to your cart and secure payment processing.
• Example: Session cookies

Performance Cookies:

• These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the website’s functionality.
• Example: Google Analytics

Functional Cookies:

• These cookies allow our website to remember your preferences, such as language or region selection, for a personalised experience.
• Example: Preference cookies

Marketing Cookies:

• These cookies track your online activity to deliver targeted advertising that’s relevant to you.
• Example: Facebook Pixel

4. Third-Party Cookies

Some cookies are placed by third-party services we use, such as payment processors (e.g., Stripe, PayPal) or analytics providers (e.g., Google Analytics). These cookies are governed by the respective third-party privacy and cookie policies.

5. Managing Your Cookie Preferences

You can control and manage your cookie preferences in the following ways:

• Browser Settings: Adjust your browser settings to block or delete cookies.
• Cookie Banner: Use the cookie consent banner on our website to accept or reject specific cookies.

Please note: Disabling certain cookies may impact your ability to use some website features effectively.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Please revisit this page periodically for updates.

7. Contact Us

If you have any questions about this Privacy Policy or Cookie Policy, please contact us at:
Email: [email protected]
Address: Dermabiota, Vitality House, 2/3 Imberhorne Way, East Grinstead, West Sussex, RH19 1RL